Impact Group provides around-the-clock client support to guarantee that your products have maximum oversight and visibility. We have custom designed software to ensure maximized efficiency processing purchase orders that transmit on receipt. We are dedicated and provide unparalleled support to ensure high standards and follow through. We manage purchase order accuracy from issuance to payment allowing us to process orders and claims with unparalleled speed and accuracy setting the industry standard.
CUSTOMER SERVICE
With an average of 12 years of experience, our customer service department provides a one-stop-shop with a fully dedicated team. Impact Group’s team is a passionate group of professionals achieving the best results for our clients, setting new benchmarks, and providing a service level that WOWS our current clients.
Our team boasts:
- Dedicated customer service person, one point of contact start to finish
- Two Week Reconciliation
- 99.4% error free invoicing
- 24/7 service to our clients
- Constant cleansing and maintenance to ensure integrity
- Pricing and promotional management
- Strategic involvement with Client Managers and customers
- Dedicated 1WorldSYNC Service Desk
- Specialists in the trades proprietary systems
SERVICES
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Sales & Headquarter Presentations -
Retail Sales & Operations -
Insights -
Marketing Services -
eCommerce -
Customer Service & Continuous Support -
Trade & Deduction Management -
Distribution Solutions -
Emerging Brands -
Client Merchandising Solutions (CMS) -
Logistics