CUSTOMER SERVICE & CONTINUOUS SUPPORT

If purchase orders are transmitting, we are working, holidays and weekends. Impact Group provides around-the-clock client support to guarantee that your products have maximum oversight and visibility. We have custom designed software to ensure maximized efficiency processing purchase orders that transmit on receipt.  We are dedicated and provide unapparelled support to ensure high standard and follow through. We manage purchase order accuracy from issuance to payment allowing us to process orders and claims with unparalleled speed and accuracy setting the industry standard.

Customer Service

With an average of 20 years of experience, our customer service department provides a one stop shop with a fully dedicated department. Impact Groups’ team is a passionate group of professionals achieving best results for our clients, setting new benchmarks, and providing a service level that WOWS our current clients.

Our team boasts:

  • Dedicated customer service person, one point of contact end to end
  • 99.4% error free invoicing
  • 24/7 service to our clients
  • Constant cleansing and maintenance to ensure integrity
  • Pricing and promotional management
  • Strategic involvement with Client Managers and customers